Returns & Exchanges & Refunds
Returns
We accept returns within 14 days after you receive the products. If 14 days have passed, unfortunately, we cannot offer you any refund or exchange.
To be eligible for a return, your items must be unused and in the same condition that you receive them. It must also be in the original packaging. Gift cards are not eligible for return.
To return an item, please contact us through our web form or send us an email at info@cucinarinaldo.com.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Shipping costs that are charged to return and redeliver will be covered by us if products are defective or wrong. However, if you do not like items or want to return them due to your circumstance, you will have to cover those costs.
Exchanges
We only replace items if they are defective or damaged, meaning that items are damaged when receiving or turn out defective within 1 week of arrival. Please be advised that this does not include unavoidable abrasion from the manufacturing process or delivery.
If you contact us after a week, requests for exchanging will be invalid.
If you wish to exchange it for the same item, contact us through our web form or send us an email to info@cucinarinaldo.com with pictures that show the issue. Once we confirm the condition of the items, we will provide what you wish, either a refund or an exchange.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping costs that are charged to return and redeliver will be covered by us if products are defective or wrong. However, if you do not like items or want to return them due to your circumstance, you will have to cover those costs.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cucinarinaldo.com.